Shipping Information
Arlura Shipping Information
At Arlura, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed off to our shipping carrier and is en route to your address. During peak times and holidays, our processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time for your package depends on your location and the transit time after your order has been dispatched to the carrier. Below are the estimated delivery times based on your country of residence:
- 🇦🇺 Australia: 4-8 business days
- 🇳🇿 New Zealand: 4-8 business days
- 🇺🇸 United States: 4-8 business days
- 🇬🇧 United Kingdom: 4-8 business days
- 🇨🇦 Canada: 5-8 business days
- 🌍 Worldwide: Varies by country
Please note that during peak times and holidays, shipping carriers may experience delays in transit times and tracking updates outside of our control. Additionally, international shipments may be subject to unexpected customs delays, which can extend the overall delivery timeframe.
Order Changes and Accurate Shipping Details
It is the customer's responsibility to ensure that shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at support@arlura.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.
Delayed Delivery
At Arlura, we understand that receiving your order promptly is important to you, and we strive to ship out all orders as quickly as possible. However, please note that delays may occur due to circumstances beyond our control, such as:
- Courier Delays: Unexpected delays or issues during transit, including severe weather conditions or transportation disruptions.
- Processing Delays: Unforeseen circumstances like product availability issues, address verification problems, or payment processing delays.
If any issues arise that may cause a delay in your order, we will notify you as soon as possible. While we cannot guarantee an exact delivery date, we will keep you updated on the status of your order and assist in resolving any issues that may occur.
Please note: Arlura is not liable for delivery delays caused by external factors beyond our control.
Lost or Stolen Packages
We understand the frustration of experiencing lost or stolen packages during the shipping process. Once your package has been handed over to our courier partners, it is out of our control. In the event that your package is lost or stolen, please contact us at support@arlura.com, and we will do our best to assist you.
Steps to Take if Your Package is Lost or Stolen:
- Contact the Courier: Reach out to the courier company directly to file a claim for your lost or stolen package. Most courier companies have a claims process and may require additional information from you to complete it.
- Notify Arlura: Email us at support@arlura.com with your order details. We will contact the courier company on your behalf to follow up on the claim and provide updates.
Please Note:
- Arlura is not responsible for lost or stolen packages during the shipping process, and such incidents fall outside our refund policy.
- Depending on the situation, we may offer a replacement if the package is not found or delivered.
- In some cases, the courier company may locate and deliver the package to you. If the package remains unfound, we recommend filing a police report.
Shipping Policy Changes
Arlura reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version of the Shipping Policy before making a purchase and using our products. By purchasing and continuing to use Arlura products, customers agree to the terms outlined in this Shipping Policy, including any modifications that may be made.
We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us at support@arlura.com.
For any further inquiries or assistance, please reach out to us at support@arlura.com. We’re here to help!