Returns & Refund Policy
Arlura Refund & Return Policy
At Arlura, we stand behind the quality of our products and want you to feel confident shopping with us. That’s why we offer a 60-day money back guarantee on all orders. If for any reason you're not fully satisfied with your purchase, you can request a return or refund within 60 days of receiving your item.
To initiate the process, simply reach out to our customer support team at support@arlura.com with your order details, and we’ll be happy to assist you. Please note that items must be returned in their original condition. Your satisfaction means everything to us, and we're here to make things right.
Order Cancellation Policy
If you need to make changes or cancel your order, please do so within 24 hours of placing it. Once an order enters the processing stage, we may be unable to accommodate your request. For any orders canceled within the 24-hour period, we will issue your refund within 7 business days.
Damaged Items
We package our products carefully to prevent damage during shipping. Damage is considered a defect or a breakage of the product itself, and does not include cosmetic damage to packaging that does not affect the item. If your product arrives damaged, please notify us within 72 hours of receiving it.
To report a damaged item, email us at support@arlura.com with a clear photo of the damage. If deemed eligible, we will arrange for a replacement at no additional cost. We do not accept returns or offer refunds for damage resulting from normal wear and tear or misuse.
Shipping and Delivery
We strive to ensure timely delivery of your order, but we are not responsible for delays outside our control, including those due to the courier, customs, or unforeseen issues during shipping. If you encounter delivery issues, please contact the courier directly for assistance. Arlura is not liable for lost, stolen, or delayed packages.
Incorrect Shipping Address
Please double-check your shipping address at checkout. If an incorrect address is provided and we are not notified within 24 hours of order placement, we cannot offer a resend or refund.
Policy Updates
Arlura reserves the right to update this Refund & Return Policy at any time. It is the customer’s responsibility to review the latest policy version before purchasing and using our products. By purchasing and using Arlura products, you agree to the terms outlined in this Refund & Return Policy.
For any questions or to initiate a return, reach out to us at support@arlura.com.